Game freezes

[chloe]

It took me a while to get the game to run. I managed to create my avatar, play a bit of the Cleft and went back to my relto where I clicked on my bevin book. It was then the game crashed. Now when I login I get to the global load screen and it freezes. None of the start up solutions address this. Can anyone help me or any suggestions as to what I can do would be appreciated. Thanks.